Dealing With People Who Drive You Crazy ®

A study at the Carnegie Foundation indicated that 15% of financial and career success can be attributed to technical competence, while 85% is due to good interpersonal skills. It is more than probable that just about every employee is profoundly competent and what he/she is doing for the organization. I am focused on the 85% — the human capital aspect of success.

We all are different. Some of us are thinkers, others are doers, some are passive, and still others are aggressive. Most people come to work with pretty good intentions, but we get on each other’s nerves just by being ourselves. We will have a lot of fun discussing how our interpersonal skills can be enhanced 7 days a week…especially designed to help at work…but also providing insights that can positively impact relationships at home.

For 20 NBA seasons I served as player development mentor and character coach for the Washington Bullets/Wizards team — which has given me a unique inside perspective regarding team chemistry, leadership, stress, change management, cultural competency, conflict resolution, emotional intelligence and winning/losing at the pro level.

GOALS, “TAKE-AWAYS” and LEARNING OBJECTIVES:

1. We will identify and unpack three specific areas where conflict predictably emerges and then share strategies for conflict resolution.
2. Enhancing awareness about one’s own strengths and learning how to leverage those personal skills and talents for the benefit of all.
3. Becoming aware of five ways that blind spots that afflict successful people actually hide one’s strengths – revealed and addressed.
4. Understanding that others do not respond to intentions. They respond to behavior. They will be able to better connect good intentions with behavior that positively impacts others.
5. Humorous ways to better understand the somewhat predictable reactions of other people to stress.